ABC - Hourly Shift Lead American Burger Company - Smithtown

Position Overview: Manages various areas of responsibility within the operation: specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation and Atmosphere. Assists Management to ensure operations run efficiently and according to company policy and standards. Ensures vendors and suppliers are properly compensated and are meeting the needs of the business. Assists Management in the selection of employees. Supports the training and development of restaurant employees. Manages performance of all hourly employees, to ensure they are successful in their individual roles. Responsible for assisting in the completion of general business administration to include payroll, human resources, marketing and financial reporting. Promotes the business, builds sales, increases profits, ensure guest satisfaction, and brand integrity. The Hourly Shift Leader embraces the company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.
While overseeing the operation of the Business the Hourly Shift Leader's Duties include but are not limited to the following:
Train staff members (alongside the GM/AGM). Ensure all training materials are updated and available. Grade all tests with trainees; have them re-test if necessary?File all tests in employee's file.
Complete new hire paperwork and send to proper department, setup new employees in POS System
Review and discuss all shopper reports with all employees (if applicable)
Enter Assigned schedules and "Complete" (do not Post) by Friday each week. Follow Templates and Budgets set by the Immediate Supervisor.
Discuss inventory issues with staff each week.
Train staff continuously on all products. Work with other Managers to ensure service staff is trained on new menu Items
Fill out daily prep. Be proactive, know what is on special and don't run out. Have a system in place so all managers know how to do orders, utilizing those par levels.
Ensure all orders for food, beer, wine (where applicable) and paper are placed each week.
Maintain cleaning lists. Follow up with staff to ensure they are following the lists.
Ensure all equipment in kitchen is in good working order. Communicate any issues with the GM. Check behind any Preventative Maintenance work done on equipment; communicate with the vendors to improve service. Communicate any issues with the GM and Regional Manager.
Seek feedback from the staff and managers
Ensure all line spec books, prep recipe books, and line checks are accurate and up to date. Ensure that line checks are complete twice a day, and recipes are being followed 100%.
Performance Management
Hiring & Retaining Talent
Leadership & Coaching
Training & Development
Guest Service & Atmosphere
Guest Satisfaction
Food & Beverage Quality
Menu & Product Launches
Deliver Results
Planning & Execution
Inventory Control
Responsible Alcohol Service (When Applicable)
Food Safety/Sanitation
Hourly Staff
Facility Maintenance & Cleanliness
Safety & Security
Scheduling & Staffing
Proper Cash Handling
Team Building
Internal Standards Audits
Manage Vendor Relationships
To Go Service & Catering
Local Store/Grassroots Marketing
Knowledge, Skills, Abilities
Basic knowledge in Microsoft Word and Excel
General knowledge in full service restaurant operations/ hospitality industry
Strong organization and planning skills
Strong operational skills in a customer-service & hospitality environment
Strong coaching skills
Intermediate mathematical computations skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to build relationships at all levels
Ability to handle confidential and sensitive information
Ability to manage changing priorities
High School Diploma/GED
Full Service Restaurant Exp. in a complex, fast-paced environment
Successfully Completed ABC Management Development Program

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